Exchange & Refund Policy
At Al Andalos Store, we aim to provide a clear and fair shopping experience while protecting our customers' rights.
Before confirming your order, please carefully review the product, color, size, quantity, price, and delivery information.
Exchanges & Returns
Al Andalos Store complies with the applicable provisions of Egyptian Consumer Protection Law No. 181 of 2018, its amendments, regulations, and related decisions.
Where applicable under the law, customers may request an exchange or return and refund within 14 days from the date of receiving the product, without providing a reason, subject to the applicable legal exceptions.
If a product is defective or does not match the agreed specifications, customers may request an exchange, return, or refund within 30 days from the date of receipt, in accordance with applicable law.
Product Condition
Where an exchange or return is permitted, customers should keep the product, as much as reasonably possible, with:
- Its original condition.
- Original packaging.
- Tags or labels, if applicable.
- Accessories and included items.
- No washing, alteration, repair, or damage.
This does not affect the customer's legal rights in cases involving defective or non-conforming products.
Sizes & Colors
Please review the size guide carefully before placing your order.
Product colors may appear slightly different depending on screen settings, lighting, and photography.
If you are unsure about a size or color, please contact our customer service team before confirming your order.
Defective or Incorrect Products
If your product arrives defective or does not match your order, please contact us as soon as the issue is discovered. Photos or videos may be requested to help us review and resolve the issue quickly.
All exchanges and returns are handled in accordance with applicable Egyptian laws and regulations.